Umpqua Bank Ranked #1 in Northwest for Customer Satisfaction by J.D. PowerUmpqua Bank - 05/07/21 12:14 PM
Umpqua’s human digital banking approach met customers’ need for personal, accessible banking during period of financial disruption
PORTLAND, Ore., (May 7, 2021)—Umpqua Bank, a subsidiary of Umpqua Holdings Corporation (NASDAQ: UMPQ), has been named the top bank in the Northwest region for customer satisfaction in the J.D. Power 2021 U.S. Retail Banking Satisfaction StudySM. The bank was among 13 U.S. financial institutions to earn a top regional ranking in the study, which highlights banks’ efforts to support customers during the pandemic.
According to Umpqua CEO Cort O’Haver, Umpqua’s human digital banking strategy uniquely prepared the bank to help customers stay personally connected to their money and their banker, particularly at the height of the pandemic’s economic and financial disruption.
“Our number one ambition at Umpqua is to be there for our customers in good times and bad. So being ranked as the top bank in our region in customer satisfaction means a lot, particularly after the extraordinary disruption of the past year,” said O’Haver. “This recognition is above all a credit to our retail associates who’ve gone the extra mile for customers. It also reflects the value of our human digital approach, which is focused on providing customers access to smart, personalized service from a financial partner they know and trust.”
In 2018, the bank launched Umpqua Go-ToTM, the industry’s first human digital banking platform, which leverages technology to empower and scale deeper customer relationships. Go-To enables every customer – at no cost and regardless of account size – the ability to choose their own personal banker devoted to their financial needs. Through a secure chat platform, customers can connect with their personal banker in real time to resolve issues, ask questions directly, and get financial counsel. Go-To enrollment and use spiked more than 30 percent following the onset of the pandemic when customers needed urgent financial support.
Earning J.D. Power’s top ranking is the latest accolade Umpqua has received and reflects the value of its human digital strategy. In 2019, Umpqua earned a Celent Model Bank of the Year Award for customer engagement. The bank was also named the Best Community Bank, USA 2020 by Capital Finance International for its support of more than 17,000 businesses during the first round of the federal Paycheck Protection Program.
About Umpqua Bank
Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of Umpqua Holdings Corporation, and has locations across Idaho, Washington, Oregon, California and Nevada. Umpqua Bank has been recognized for its innovative customer experience and banking strategy by national publications including The Wall Street Journal, The New York Times, BusinessWeek, Fast Company and CNBC. The company has been recognized for eight years in a row on FORTUNE magazine's list of the country's "100 Best Companies to Work For," and was recently named by The Portland Business Journal the Most Admired Financial Services Company in Oregon for the sixteenth consecutive year. In addition to its retail banking presence, Umpqua Bank also owns Financial Pacific Leasing, Inc., a nationally recognized commercial finance company that provides equipment leases to businesses.
ABOUT J.D. POWER
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
U.S. Attorney's Office - Eastern Dist. of Wash. - 05/06/21 2:12 PM
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United States Attorney’s Office Eastern District of Washington |
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FEDERAL INDICTMENT ISSUED CHARGING SPOKANE MAN WITH SETTING FIRE AT ST. CHARLES PARRISH AND SCHOOL
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Spokane – Today, Joseph H. Harrington, Acting United States Attorney for the Eastern District of Washington, announced that a federal grand jury in Spokane returned an Indictment charging Rio A. Mirabal, 23, of Spokane, Washington with arson of the St. Charles Parrish and School in Spokane, Washington. The Indictment alleges that, on March 18, 2021, Mirabal maliciously damaged, by means of fire, the building and real property known as the St. Charles Parrish and School, located at 4515 North Alberta Street, Spokane, Washington. The alleged crime is a federal offense in violation of 18 U.S.C. § 844(i). If proven, the offense is punishable by a minimum 5-year, but not more than a 20-year, term of imprisonment; a $250,000 fine; and a 3-year term of court supervision following release from federal imprisonment. This case is being investigated by the Bureau of Alcohol, Tobacco, Firearms, and Explosives with the assistance of the Spokane Police Department. This case is being prosecuted by Russell E. Smoot, Criminal Chief / Assistant United States Attorney for the Eastern District of Washington. An indictment is merely an allegation and every defendant is presumed innocent until and unless proven guilty beyond a reasonable doubt in a court of law. 21-CR-57-RMP |
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U.S. Attorney's Office - Eastern Dist. of Wash. - 05/05/21 3:45 PM
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CHILD PORNOGRAPHER SENTENCED TO 23 YEARS IN FEDERAL PRISON FOR PRODUCTION OF CHILD PORNOGRAPHY AND SEXUAL ABUSE OF A MINOR Plummer, Idaho Man Sentenced in Federal Court Spokane – Joseph H. Harrington, Acting United States Attorney for the Eastern District of Washington, announced that Carlos Manuel Marquez-Pierce, age 23, of Plummer, Idaho and an enrolled member of the Coeur d’Alene Indian Tribe, was sentenced today after having pleaded guilty in two cases, first on January 25, 2021, to production of child pornography, and second on February 25, 2021, to sexual abuse of a minor. United States District Judge Wm. Fremming Nielsen sentenced Marquez-Pierce to a 23-year term of imprisonment, to be followed by a life term of court supervision after he is released from federal prison. According to information disclosed during court proceedings, Marquez-Pierce committed sexual offenses against three minor victims, ages 11 and 12, over nearly two years. Marquez-Pierce recorded sexually explicit conduct with one of his victims and distributed some of the produced images to others. One of Marquez-Pierce’s victims was an enrolled member of the Coeur d’ Alene Indian Tribe. Acting United States Attorney Harrington said, “With the sentence imposed today, a dangerous child predator has been removed from the community. The United States Attorney’s Office for the Eastern District of Washington is committed to prosecuting anyone who may sexually exploit our most vulnerable population, children. I commend the hard work of our federal, state, local and Tribal law enforcement partners who investigated this case.” This case was pursued as part of Project Safe Childhood, a nationwide initiative launched in May 2006 by the United States Department of Justice to combat the growing epidemic of child sexual exploitation and abuse. Led by the United States Attorneys' Offices and the Criminal Division's Child Exploitation and Obscenity Section, Project Safe Childhood marshals federal, state, and local resources to locate, apprehend, and prosecute individuals, who sexually exploit children, and to identify and rescue victims. The Project Safe Childhood Initiative (“PSC”) has five major components: · Integrated federal, state, and local efforts to investigate and prosecute child exploitation cases, and to identify and rescue children; · Participation of PSC partners in coordinated national initiatives; · Increased federal enforcement in child pornography and enticement cases; · Training of federal, state, and local law enforcement agents; and · Community awareness and educational programs. For more information about Project Safe Childhood, please visit www.usdoj.gov/psc. For information about internet safety education, please visit www.usdoj.gov/psc and click on the tab "resources." This case was investigated by the Spokane and Coeur d’Alene Resident Offices of the Federal Bureau of Investigation, the Coeur d’Alene and Spokane Tribal Police Departments, and the Spokane Police Department, with assistance from the Coeur d’Alene Tribe’s Social Services. This case was prosecuted by Ann Wick, an Assistant United States Attorney for the Eastern District of Washington, in cooperation with the United States Attorney’s Office for the District of Idaho and the Spokane County Prosecutor’s Office. CR19-1080-WFN CR21-016-WFN
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